Ryan Chan

Summary

Results-driven Product Manager with 15+ years of experience in logistics technology, warehouse management, and last-mile delivery. Proven track record of owning product roadmaps, managing backlogs, and leading Agile sprint planning across WMS, fulfillment, and supply chain platforms. Built and scaled Hong Kong's largest smart locker network (11M parcels/year, 1,000+ locations) and led WMS transformation from web to native mobile, boosting warehouse efficiency by 35%. Deep expertise in stakeholder management, data-driven decision-making (Tableau, Metabase), and cross-functional team leadership. Professional Scrum Product Owner (PSPO) certified.

Experience

• Defined the product roadmap and managed the backlog for WMS mobile transformation, leading a team of six engineers through Agile sprints. Delivered native barcode scanning and optimized picking workflows, boosting warehouse efficiency by 35%.
• Gathered and analyzed fulfillment requirements from warehouse managers to define user stories for a new order-picking system with route optimization — increasing picking productivity by 30% and reducing labor costs by 20%.
• Owned the AI product lifecycle from discovery to release — integrating AI-driven document automation into WMS, defining success metrics, and monitoring post-launch performance. Achieved a 20% increase in warehouse efficiency.
• Built product analytics dashboards in Tableau and Metabase — tracking supplier performance KPIs, pricing trends, and operational metrics. Delivered actionable data insights that improved stakeholder decision-making accuracy by 20%.
• Led sprint planning and backlog prioritization across cross-functional logistics and operations teams using Jira, improving product delivery velocity by 10% through structured Agile ceremonies and stakeholder alignment.

• Owned the product roadmap for a transportation management system — leading sprint planning, managing the backlog, and aligning Agile delivery with business requirements. Achieved a 40% reduction in manual labor and 25% efficiency gain.
• Conducted competitive analysis and market research to inform product strategy, identifying an unmet need in air freight. Defined the product spec and led cross-functional delivery of a new service line — increasing revenue by 10%.
• Identified a new market segment through customer research and competitive analysis, then defined product positioning and go-to-market strategy — driving a 40% sales increase in the target demographic and 5% overall revenue growth.
• Built a logistics analytics product for stakeholder decision-making — defining KPIs, designing dashboards, and communicating insights to leadership. Reduced logistics spending by 10% and improved operational transparency.

• Owned the product strategy for a locker-based last-mile fulfillment network handling 10M+ parcels/year — defining the roadmap, prioritizing features through Agile sprints, and driving ROI-based decision-making.
• Conducted in-depth analysis of customer needs and product gaps, leveraging direct client feedback and engagement with internal stakeholders to drive product improvements and uncover new growth opportunities.
• Expanded the parcel locker system into two new markets, implementing localized features to meet the unique needs of each market and increasing revenue by 40%.
• Led product development for parcel sorting automation — defining requirements for new hardware and algorithms that improved sorting accuracy to 95%, increased delivery speed by 20%, and reduced operational costs by 15%.
• Pioneered the development and rollout of warehouse management solutions for intra-city parcels, increasing on-time shipping rates by 30% and reducing operational costs by 25%.

• Spearheaded workforce digital transformation by launching a bus captain app with roster management and scheduling. Led stakeholder meetings to ensure seamless adoption, reducing operational expenses by 30% and improving communication for 5,000+ captains.
• Orchestrated the 2nd Gen Bus ETA System upgrade — enhancing the ETA algorithm, real-time data collection, and Blackbox optimization. Achieved a 20% increase in ETA accuracy and 25% boost in customer satisfaction across 400 routes.
• Collaborated with maintenance and engineering teams to digitize bus parts inventory and lifecycle tracking, introducing predictive maintenance scheduling that reduced part failures by 18% and improved fleet uptime across 2,000 vehicles.

• Managed ERP project teams across Distribution and Logistics, Inventory Management, Manufacturing, Purchase Order systems, and third-party integrations.
• Coordinated the implementation of a WMS module within the ERP system, resulting in a 30% increase in warehouse productivity and 25% reduction in inventory costs.
• Implemented a barcode system for FIFO inventory management, improving inventory record accuracy by 95% and reducing waste from expired products by 80%.
• Introduced Tableau BI tools for forecasting raw material demand and optimizing inventory levels with the procurement team.

Education

Skills