30-60-90 Day Plan — Product Manager @ Fulfillment IQ

Phase 1

First 30 Days — Learn & Understand

Map FIQ's consultancy-product model, build tech stack fluency, and identify quick wins.

Goals

🔍

Map the Hybrid Model

Understand how client-facing delivery (135+ projects, Fortune 50 accounts) intersects with internal product development.

🛠

Tech Stack Fluency

.NET Core, Angular, Azure DevOps, Kubernetes, Deposco WMS partnership, and Paccurate cartonization integration.

🤝

Build Relationships

Connect with product, engineering, QA, and business teams across the Toronto office.

📋

Audit the Backlog

Baseline current sprint velocity, release cadence, and requirement quality for assigned product lines.

Actions

Week 1

Onboarding & Systems Access

Set up Jira, Azure DevOps, and internal comms; review product docs, architecture diagrams, and client project briefs
Shadow Michael Rambo (Lead PM) on an active client engagement to understand FIQ's delivery model and WMS implementation workflow
Align with Bhupinder Singh on assigned product lines, immediate priorities, and 90-day expectations

Week 2

Product & Client Deep Dive

Deep dive into Deposco WMS partnership — integration points, customization layer, where FIQ adds proprietary value
Review 3-5 recent client deliverables to understand scope, quality bar, and common requirements
Observe sprint ceremonies (planning, standups, retro) to learn team dynamics and cadence
Meet with Lewis Hergenrader (Senior PM) to understand his product lines and identify collaboration opportunities

Weeks 3–4

Stakeholder Mapping & Quick Wins

Meet with Harshida Acharya (CSO) to understand FIQ's Connected Commerce strategy and how product supports the broader vision
Sit in on client requirements gathering to see how customer needs translate into backlog items
Identify 2-3 quick wins — high client impact, low engineering effort — and propose to Bhupinder
Deliver a "state of the product" assessment: current health, gaps, and client feedback themes

Success Metrics

Stakeholder map documented — relationships between product, engineering, QA, business, and client teams with clear owners per area
Backlog audit delivered — shared with Bhupinder: prioritized quick wins, acceptance criteria gaps, sprint velocity baseline
Can independently explain FIQ's product lines, tech stack, and Deposco integration to a new team member

Relevant Experience

WMS transformation at FoodsUp — led web-to-mobile WMS redesign with barcode scanning and workflow optimization, boosting efficiency 35%; demonstrates ability to ramp up quickly on complex warehouse systems
ERP/WMS integration at ChunYip Plastics — coordinated WMS module implementation within ERP, increasing warehouse productivity 30%; parallels understanding FIQ's multi-system architecture

Phase 2

Days 31–60 — Contribute & Deliver

Own sprint planning, ship the first improvement, and build competitive intelligence.

Goals

📝

Own Sprint Planning

Write user stories with clear acceptance criteria. Lead refinement sessions for assigned product lines.

🚀

Ship First Improvement

Take one Phase 1 quick win from spec to production release with measurable client impact.

📊

Data-Driven Feedback Loop

Propose a lightweight process for capturing client requirements and tracking product adoption metrics.

🏆

Competitive Intelligence

Map ShipHero, Stord, and Metafora capabilities against FIQ's product positioning.

Actions

Sprint Ownership

Take Over Sprint Planning

Write user stories grounded in client feedback from Phase 1 observations
Establish definition-of-done standard with engineering and QA
Track sprint velocity to set realistic release commitments with Bhupinder

First Ship

Deliver the Highest-Impact Quick Win

Coordinate with engineering on scope, monitor QA execution, validate with the client team
Document the release with before/after metrics — establish a habit of measurable product impact

Process & Intel

Client Requirements & Competitive Matrix

Propose a structured requirements intake template; pilot on 1-2 active projects with Michael and Lewis
Build feature matrix: FIQ vs. ShipHero (SaaS WMS), Stord (omnichannel), Metafora (consulting)
Identify 2-3 differentiation opportunities and present findings to Bhupinder

Success Metrics

First feature shipped — at least one backlog item from user story to production release with documented client impact
Sprint velocity established — 2+ sprints planned and executed with measured velocity, shared in retros
Competitive matrix delivered — shared with product team, with actionable recommendations tied to FIQ's roadmap

Relevant Experience

Order-picking optimization at FoodsUp — introduced strategic route planning that increased productivity 30% and cut labor costs 20%; delivers measurable results within tight timelines
Smart locker platform at SF Express — built and scaled a logistics network processing 11M parcels/year across 2,000+ locations; shipping products in fast-moving logistics environments

Phase 3

Days 61–90 — Lead & Own

Own the roadmap, drive a strategic AI initiative, and establish product metrics cadence.

Goals

🗺

Own the Roadmap

Present a data-backed quarterly plan to Bhupinder and the product team.

🤖

Drive AI Initiative

Propose a capability aligned with FIQ's Connected Commerce and agentic workflows vision.

📈

Establish Metrics Cadence

Build a dashboard tracking customer satisfaction, sprint velocity, release cadence, and adoption.

💰

Contribute to Revenue

Identify at least one upsell/cross-sell opportunity from product insights and client feedback.

Actions

Roadmap

Quarterly Product Roadmap

Prioritize by client impact, engineering effort, and strategic alignment with Connected Commerce
Incorporate competitive intelligence — highlight gaps that strengthen positioning against ShipHero and Stord
Align with Ninaad Acharya's vision of "context-first infrastructure and agentic workflows"

AI Proposal

AI-Assisted Capability Proposal

Draft proposal — e.g., anomaly detection for warehouse KPIs, intelligent requirements, or predictive capacity planning
Ground in FIQ's thought leadership ("Autonomous Supply Chain AI: What's Real in 2026") — pragmatic, ROI-focused
Present to Bhupinder and Harshida with phased implementation plan and expected client impact

Metrics & Revenue

Product Health Dashboard & Upsell Opportunities

Build dashboard: customer satisfaction, sprint velocity trend, release-to-adoption lag, requirement quality
Propose as standard team practice — shared artifact in monthly product reviews
Identify 1-2 upsell/cross-sell opportunities — e.g., WMS implementation clients who could benefit from AI capabilities

Success Metrics

Quarterly roadmap approved — Bhupinder and product team aligned on priorities, 3+ items scoped for next quarter
AI initiative proposal presented — documented proposal with phased plan, shared with product leadership and CSO
Product metrics dashboard live — at least 3 KPIs tracked and reviewed in a team cadence

Relevant Experience

WarehouseIQ multi-agent system — designed AI agent architecture for real-time warehouse KPI monitoring with anomaly detection and action plans; demonstrates ability to envision AI-assisted products
Tableau/Metabase analytics at FoodsUp — built supplier performance dashboards improving decision-making accuracy 20%; establishes data-driven metrics practices from scratch